Troubleshooting Guide

Fix Failed DEX Swap

If your inbound transaction (sending a token from your address to another) succeeded but you didn’t receive the swapped token, click the Swap Didn't Go Through? Verify Now button at the bottom of the DEX page. Enter the required details and the transaction hash of the first transaction. Once the transaction is verified, the swap will be processed. If you still encounter an error while swapping, check your “Pay with” token balance—insufficient balance will cause the swap to fail.

Error During Swap After Connection Request

If you encounter an error while swapping tokens, check your “Pay with” token balance. If you do not have sufficient balance, the swap will fail.

BIT10 Tokens Visible on Portfolio Page but Not in Wallet

If your BIT10 tokens are visible on the Portfolio page but not in your wallet, please wait 5–10 minutes for the wallet to update. Sometimes, wallets take time to reflect the updated balance.

Showing "Infinity" in the "Pay with" Section and Swap Button Disabled

If the app is not fetching the latest price of BIT10 tokens or the selected “Pay with” token, it may display an “Infinity” error and disable the Swap button. Troubleshooting steps:

• Ensure you are connected to a stable internet network.
• Try using a VPN if the issue persists.